WHITE HAT SEO BLOG

A website funnel is a series of pages by which a customer will go through from the first page through to the final page (or thank you page). Typically, this is used in a shopping cart web environment, but is important for all industries.

Clearly, you want the user to buy your pair of shoes, or whatever your product and/or services are. In the case of shoes, you have a page with many shoes, then he chooses brown shoes. Your page then shows brown shoes, sizes, pricing, etc. Then you want the user to input the marketing information (email address, cc information, demographics, etc).

From this part of the funnel, you do not want to lose the customer by him or her going to another shop. You need the customer to click the checkout button and finish the procedure and complete the sale.

The strategy here is to keep the guests and make them register on the site. Many people prefer to shop anonymously and then create an account and then checkout.
The funnel works in reverse if the registration is needed before shopping is allowed.  The people who would have bought these shoes, leave, as the pages are too difficult to navigate and too difficult to complete a given transaction.

A rule of thumb is to see if 20 or 30% of them leave before completing the purchase. Then analyse the funnel and see where the fault is with this form abandonment.